U

Visitor

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1 Message

Wed, May 12, 2021 3:40 AM

Pace RNG200N

I own my own DVR, which is a Pace RNG200N.  I used this with Comcast from 2016 until Jan 2020.  Then evidently Comcast changed the coding so that it would no longer record programs.  When I push the "My DVR" button I didn't even have access to the unit.  The only way the box would operate is if I signed up for DVR service (for an additional fee).  Then it would work again.  Does anyone know if there is a way to change settings to fix this problem?

Responses

Official Employee

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94 Messages

1 m ago

Thank you for taking time out of your day to reach out to us here on our forums, @! I love recording y favorite shows so I can watch them in my free time so I'd be upset if my DVR stopped working. You've reach the perfect place for help and I'll stick with you here until we get to the bottom of this together. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

 

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