U

Visitor

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2 Messages

Wed, May 12, 2021 3:40 AM

Closed

Pace RNG200N

I own my own DVR, which is a Pace RNG200N.  I used this with Comcast from 2016 until Jan 2020.  Then evidently Comcast changed the coding so that it would no longer record programs.  When I push the "My DVR" button I didn't even have access to the unit.  The only way the box would operate is if I signed up for DVR service (for an additional fee).  Then it would work again.  Does anyone know if there is a way to change settings to fix this problem?

Official Employee

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296 Messages

6 m ago

Thank you for taking time out of your day to reach out to us here on our forums, @! I love recording y favorite shows so I can watch them in my free time so I'd be upset if my DVR stopped working. You've reach the perfect place for help and I'll stick with you here until we get to the bottom of this together. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

 

Visitor

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2 Messages

@XfinityEmilyB 

I have the same situation as user_c5015d.  Only my situation got worse.  First did something to the coding so my Pace RNG 200N would not record without paying for a DVR fee.  Then last week I could no longer get the schedule.  Every time on every station "To Be Announced".   To add insult to injury a Technician was sent out to replace the cable card to get the set functional.  The present card was removed and then the new card could not be paired.  What's worse is that the old card could not be re-paired.  So not I have nothing .... no DVR, no schedule of listings, and NO TV !!

Any help would be appreciated.

XfinityJay

Official Employee

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236 Messages

Hi there, @user_c5015d. Thanks for making us aware of your issue. We'd be happy to take a further look into this with you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. We're looking forward to helping make this right.

 

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