Hoocares's profile

New Poster

 • 

1 Message

Friday, December 18th, 2020 6:00 AM

Closed

outage

My problem started a month ago.  All my local channels would disappear when the outside temps got below 40.  First I was told to restart, which I did many times over the month. Then I was told that 2500 customers were affected and they were working on it.  After about 5 different calls to techs, one who falsely promised to call back in 2 hours.  I went to the Xfinity store , where they told me I needed all new boxes.  When I went back and exchanged boxes they somehow shut off my extras and all I could recieve was chanels 1/14.  A tech on the phone fixed that, but I still had the original problem.  I set an appointment for a repairman and he came out and replaced an amp, which was on the pole in my back yard.  He said that just 3 customers were affected, not 2500 and now it  is finally fixed.

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here