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MAR-415
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Sunday, July 26th, 2026 6:17 PM

NOW TV Roku TVAPP-00500

I am a NOW TV subscriber using a Google Mesh network in Bridge Mode. The Xfinity Stream app works perfectly on mobile and laptops, but both of my Roku sticks throw TVAPP-00500 on Live TV only. A chat representative tried sending a standard modem refresh, but it did not resolve the entitlement mismatch. Please open a backend repair ticket to manually sync my account's digital streaming entitlements database

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2 hours ago

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XfinityMarcus

Official Employee

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2.3K Messages

2 hours ago

@MAR-415 thank you for using the Xfinity Community Forums page to reach out. I understand that you have been coming across a TVAPP error code. I would be happy to take a look at what is going on with things on our end.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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