Not getting Magnolia channel any longer on TiVo with Cablecard

My wife called Comcast today to let them know we recently stopped getting Magnolia (she needs her Chip & Joanna fix). They are dispatching a tech to the house tomorrow. I'm not really sure what a tech is supposed to even look at with my TiVo with cablecard. This sounds more like something on the software/provisioning side of things. Any thoughts?

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rawbar1

Frequent Visitor

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10 Messages

3 years ago

Best I can figure is that Magnolia HD switched from QAM to IPTV recently but I can't find any way to actually prove that's the issue. When I tune to 1493, TiVo just says I don't have a subscription for that channel.

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XfinityMarcos

Official Employee

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2.4K Messages

Hey there, @rawbar1, thanks for reaching out about your recent Magnolia network troubles. I do see that network is now IP, so you were right on the money. Since you mentioned that a tech was scheduled, were they able to help restore it somehow or even set the correct expectation regarding this channel?

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3 years ago

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Non-X1 Service

rawbar1

Not getting Magnolia channel any longer on TiVo with Cablecard

rawbar1

XfinityMarcos

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