Visitor
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2 Messages
Nobody knows how to send a pairing signal to Tivo
I had to send my TiVo in for repair. By the time I got it back, my cable card was no longer active. I need someone at Comcast to send it a pairing signal. There used to be a dedicated team for this, but Comcast disbanded it. After an hour in chat, I managed to get a representative to schedule a live agent to call me. After an hour on the phone with that agent, I managed to get her to get a supervisor to call me. The supervisor managed to direct me to https://cablecardactivation.xsp.comcast.net/. At that site, I was able to enter my account number and phone number. With that information, the site was able to identify the active cable card associated with my account. On the next screen, I selected that cable card and entered the "Data" field from the pairing screen on the TiVo. That led to the message:
We're sorry - an error has occurred.
Your CableCARD was not paired with your device.
Please try again or contact the CableCARD activation support line at 1-877-405-2298.
No matter how many times I tried, it is the same result.
The phone number is the old phone number to the dedicated team. I found no way to even reach a live human at that number.
I have seen similar posts in the forum with people who had the exact same issue - and eventually got it resolved.
Please help!!
XfinityRay
Official Employee
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4.1K Messages
20 days ago
Hi there, @user_fq32h7! Thanks for reaching out about pairing you CableCARD to your TiVo again. We are able to further help with this. We attempt to pair it for you. If we are unable to get it working, we can open a ticket for the advanced repair team to update the pairing information. I see that you sent over a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.
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BruceW
Gold Problem Solver
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27.6K Messages
13 days ago
@user_fq32h7: The poorly worded "post publicly" advice in Expert and Employee signature blocks is not directed at you. It appears in all messages they post, and is intended to discourage customers from sending a Private message before they are asked to do so.
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