@user_n66x5k Sorry to see you're having troubles with one specific channel on both cable boxes. What troubleshooting steps have you performed from your end? Do you have SAP enabled by chance? If so try disabling it and seeing if the sound issue is still present.
XfinityBradM
Official Employee
•
1.1K Messages
13 hours ago
@user_n66x5k Sorry to see you're having troubles with one specific channel on both cable boxes. What troubleshooting steps have you performed from your end? Do you have SAP enabled by chance? If so try disabling it and seeing if the sound issue is still present.
0
0