No signal

My tv has a black screen with "no signal" displayed. I have done all the troubleshooting but the problem remains

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XfinityLinda

Official Employee

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1.9K Messages

1 month ago

Thank you for meeting us here in our community, @Klj50. You've reached the right team for assistance. I'm assuming you have restarted the cable box, and you're on the correct TV input. Have you had this cable box for many years or is it new?

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user_volrt4

Visitor

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1 Message

Having the same issue. Exchanged old DVR for the same mentioned issue above, new box has not fixed the problem. I can plug the wireless box into this tv and it works perfectly. Plug the DVR in and we have to plug and unplug the HDMI cord in numerous times before it will acknowledge it. Then once it works, it'll flash black every few seconds.

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20 days ago

0

XfinityRaf

Official Employee

•

997 Messages

Good afternoon @user_volrt4. Are you still running into issues with your new DVR?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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18 days ago

0

Non-X1 Service

Klj50

No signal

XfinityLinda

user_volrt4

XfinityRaf

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