marreola15's profile

Regular Visitor

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2 Messages

Thu, Jun 3, 2021 1:59 AM

new Xr2 remote can't change channels

I just got a new xr2 remote and none of the codes that came in the manual worked. I looked online and found the code 10810. I used it and it only worked to program the power on/off, volume, mute and tv input buttons. I cannot change the channels or use any of the other buttons. I took back the remote to the comcast store and they gave me another xr2 remote with the same problem. I also tried resetting the cable box from my online account and it says that it wasn't able to reach the cable box to reboot it. I tried manually resetting the cable box by unplugging it from outlet and it didn't help. I don't know what to do.

Responses

Official Employee

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152 Messages

3 m ago

Hi, @marreola15! Thanks for letting us know about the remote issue. I can imagine how frustrating it must be to not be able to access the Guide or change the cable channels. Have you tried this link https://comca.st/3z6iLHG or https://comca.st/34Q2l8E for steps on how to pair? If that doesn't work, please let us know so we can troubleshoot further! 

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