marreola15's profile

Regular Visitor


2 Messages

Thu, Jun 3, 2021 1:59 AM

new Xr2 remote can't change channels

I just got a new xr2 remote and none of the codes that came in the manual worked. I looked online and found the code 10810. I used it and it only worked to program the power on/off, volume, mute and tv input buttons. I cannot change the channels or use any of the other buttons. I took back the remote to the comcast store and they gave me another xr2 remote with the same problem. I also tried resetting the cable box from my online account and it says that it wasn't able to reach the cable box to reboot it. I tried manually resetting the cable box by unplugging it from outlet and it didn't help. I don't know what to do.


Official Employee


152 Messages

3 m ago

Hi, @marreola15! Thanks for letting us know about the remote issue. I can imagine how frustrating it must be to not be able to access the Guide or change the cable channels. Have you tried this link or for steps on how to pair? If that doesn't work, please let us know so we can troubleshoot further! 

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