Visitor
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1 Message
New TV cable box not connecting
Hello,
I received a new TV cable box to replace an older box. The new box will not connect to my TV. I have done all the unplugging and reconnecting my cords with no success. The tv screen is blue with three white dots blinking like it is "thinking". Suggestions?
XfinityRaul
Official Employee
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3.2K Messages
1 hour ago
@user_snyg9t Thanks for reaching out to us via Forums. I also appreciate you troubleshooting on your own. Did you by any chance try restarting the device by using the Xfinity app?
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