Netflix problems

Hi @Waianaesara and thanks for reaching out to us at Xfinity!

 

I'm sorry to hear you're having issues with your Netflix subscription, and you have come to the right place for help with any account concerns you are having. I just need a few details to review your account, please.

 

Can you please send me a private message including your name and address?

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it