Visitor
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2 Messages
Netflix Error Code: ui-800-2
Has anyone had problems with the Netflix app loading through Xfinity / Apps on their tv box? Once again I’ve wasted my time on chat and then a call with a guy who just went through the exact same basic troubleshooting guide I already went through. He said he’d have a higher level technician call me within 4 hours if it wasn’t fixed, but instead simply scheduled a call for 4 hours later where I started the whole ridiculous process all over again. The only difference was the 2nd advanced technician suggested I try clearing the cookies on my box, which again had already been tried. To top off this amazing customer service, I was left with the option to have a technician scheduled to come out without any guarantee whether Xfinity would be charging me or not. HOW CAN A BUSINESS CHARGE A CUSTOMER WHEN THEY FAIL TO FULFILL THE SERVICES PAID FOR?!!!!
XfinityRaul
Official Employee
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1.7K Messages
3 years ago
Hello, @CollectivelyUnconscious. I sincerely apologize for the negative experience you've had, so far. I would love the opportunity to help find the root cause of this Netflix app not working with your cable box.
In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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