Regular Visitor
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3 Messages
Need help with CableCard Validation
I have 2 cablecards and they are working on HDHomeRun with the exception of DRM channels. From what I can figure out the lack of validation on the cards is the issue. The online activation never finds my cards and I've talked to multiple reps at comcast (one card I've had for over a year) who don't seem to understand how to correct this (the last one said I was their first cablecard call). Is there some way I can get connected with an employee who does know how to resolve this?
Responses
MikeSchroeder
Regular Visitor
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3 Messages
5 m ago
Anyone at Xfinity that can direct me as to how to get help with this? I have 2 cable cards that work for non-premium channels - the cards show:
Card Authentication: Success
Card ODB Lock: Success (one card shows weak here)
Card Validation: none
So I suspect its the validation this is the issue. This is used in a SiliconDust box.
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cer19
New Poster
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1 Message
5 m ago
Mine shows the same:
supported
And it works fine for the channels I'm paying for. I have it in an hdhomerin prime and use the Channels app on AppleTV.
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MikeSchroeder
Regular Visitor
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3 Messages
5 m ago
Thanks for the info. I do get channels on the channels app - just no premium (hbo, showtime, etc) that I do get normally. At a loss how to fix it 😞
I seem to have same setup as you and the arris card - but I don't have an entry for 3DES. It's not listed at all.
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ComcastMichelleR
Official Employee
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369 Messages
5 m ago
Thanks so much for taking the time to reach out to us regarding your cable card concerns & missing channels. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would love to get to the bottom of the issues that you are having with the missing channels and cable card issues. I can imagine how frustrating this is to not be able to view your programming as subscribed. I know that I would be frustrated in your position. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3seqW1f
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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