MikeSchroeder's profile

Regular Visitor

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3 Messages

Sat, Dec 26, 2020 3:00 PM

Need help with CableCard Validation

I have 2 cablecards and they are working on HDHomeRun with the exception of DRM channels. From what I can figure out the lack of validation on the cards is the issue. The online activation never finds my cards and I've talked to multiple reps at comcast (one card I've had for over a year) who don't seem to understand how to correct this (the last one said I was their first cablecard call). Is there some way I can get connected with an employee who does know how to resolve this?

Responses

Regular Visitor

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3 Messages

5 m ago

Anyone at Xfinity that can direct me as to how to get help with this? I have 2 cable cards that work for non-premium channels - the cards show:

Card Authentication: Success

Card ODB Lock: Success (one card shows weak here)

Card Validation: none

 

So I suspect its the validation this is the issue. This is used in a SiliconDust box.

New Poster

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1 Message

5 m ago

Mine shows the same:

Card ManufacturerArris/Motorola
Card Authenticationsuccess
Card Validationnone
3DES encryption

supported

And it works fine for the channels I'm paying for.  I have it in an hdhomerin prime and use the Channels app on AppleTV.

Regular Visitor

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3 Messages

5 m ago

Thanks for the info. I do get channels on the channels app - just no premium (hbo, showtime, etc) that I do get normally. At a loss how to fix it 😞

 

I seem to have same setup as you and the arris card - but I don't have an entry for 3DES. It's not listed at all.

ComcastMichelleR

Official Employee

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369 Messages

5 m ago

Thanks so much for taking the time to reach out to us regarding your cable card concerns & missing channels. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would love to get to the bottom of the issues that you are having with the missing channels and cable card issues. I can imagine how frustrating this is to not be able to view your programming as subscribed. I know that I would be frustrated in your position. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3seqW1f

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