Hello @user_58hg3w Thanks for reaching out to us here on Forums. To pair a remote you can follow the steps here: https://www.xfinity.com/support/articles/programming-your-xfinity-remote
If you have an XR100 Remote (Xumo Stream Box customers) and are still having issues, perform a factory reset:
Simultaneously press and hold the back (←) button and the add (+) button until you hear a beep. Press 9, then 8, then 1. Wait for the confirmation beeps to finish resetting your remote. Once this is complete, you can retry pairing your XR100 Remote by pressing the voice control (microphone) button while pointing at the TV Box. Follow the on-screen steps to complete the pairing process.
If the remote is completely unresponsive then you may need to change the batteries out. Otherwise we can always look into getting you a replacement.
Thank you for reaching out to our team about your issue with that remote. There are a number of reasons that device could stop working. You can always pick up a new remote at any Xfinity service center. We can also troubleshoot that from here and get a new remote sent out.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityMatthew
Official Employee
•
2.1K Messages
5 months ago
Hello @user_58hg3w Thanks for reaching out to us here on Forums. To pair a remote you can follow the steps here: https://www.xfinity.com/support/articles/programming-your-xfinity-remote
If you have an XR100 Remote (Xumo Stream Box customers) and are still having issues, perform a factory reset:
Simultaneously press and hold the back (←) button and the add (+) button until you hear a beep. Press 9, then 8, then 1. Wait for the confirmation beeps to finish resetting your remote. Once this is complete, you can retry pairing your XR100 Remote by pressing the voice control (microphone) button while pointing at the TV Box. Follow the on-screen steps to complete the pairing process.
If the remote is completely unresponsive then you may need to change the batteries out. Otherwise we can always look into getting you a replacement.
0
0
user_k91tws
Visitor
•
1 Message
30 days ago
Why did my xumo remote stop working? And now they said I need a more compatible model
1
0
user_pvt1sh
Visitor
•
1 Message
1 hour ago
Remote unresponsive. Please pair.
0
0