Hello @user_58hg3w Thanks for reaching out to us here on Forums. To pair a remote you can follow the steps here: https://www.xfinity.com/support/articles/programming-your-xfinity-remote
If you have an XR100 Remote (Xumo Stream Box customers) and are still having issues, perform a factory reset:
Simultaneously press and hold the back (←) button and the add (+) button until you hear a beep. Press 9, then 8, then 1. Wait for the confirmation beeps to finish resetting your remote. Once this is complete, you can retry pairing your XR100 Remote by pressing the voice control (microphone) button while pointing at the TV Box. Follow the on-screen steps to complete the pairing process.
If the remote is completely unresponsive then you may need to change the batteries out. Otherwise we can always look into getting you a replacement.
XfinityMatthew
Official Employee
•
1.7K Messages
8 hours ago
Hello @user_58hg3w Thanks for reaching out to us here on Forums. To pair a remote you can follow the steps here: https://www.xfinity.com/support/articles/programming-your-xfinity-remote
If you have an XR100 Remote (Xumo Stream Box customers) and are still having issues, perform a factory reset:
Simultaneously press and hold the back (←) button and the add (+) button until you hear a beep. Press 9, then 8, then 1. Wait for the confirmation beeps to finish resetting your remote. Once this is complete, you can retry pairing your XR100 Remote by pressing the voice control (microphone) button while pointing at the TV Box. Follow the on-screen steps to complete the pairing process.
If the remote is completely unresponsive then you may need to change the batteries out. Otherwise we can always look into getting you a replacement.
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