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user_C.k890
1st Topic

Visitor

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3 Messages

Wednesday, December 22nd, 2021 1:01 AM

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My Xfinity cable box is stuck on a software update in progress

My Xfinity box had no prior problems but after a power outage at my house after the power resturned my Xfinity xg2v2-p box now flashes Blue and goes to the welcome screen. Then it flashes back and goes to the update screen where it is stuck at 0%. It keeps doing this cycle without any progress ever being made. I've checked all the cables and tried restarting the box both have not helped.

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3 years ago

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XfinityGabby

Official Employee

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1.5K Messages

3 years ago

Hello @C.ketterman, thank you for taking the time to reach out to our team through Forums. We certainly know how frustrating that can be and we would like to help with the software update issue. Are you still experiencing this issue now? 

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user_C.k890

Visitor

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3 Messages

@XfinityGabby yes, I am still experiencing this issue

3 years ago

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XfinityDena

Official Employee

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2.5K Messages

I am sorry to hear that you are still having this issue. Sounds like there may have been a power surge to your box. That happened to me and I had to replace my cable box and other electronics in my house. I am here to assist you with swapping out the equipment. If you would like to swap out the equipment today, you can visit a local service center to swap the equipment for free. If you are needing any assistance in locating a service center you can follow this link: https://comca.st/3JiZWWU to locate one near you! If you would like to have a box shipped to you (there may be a fee for shipping and handling) please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
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3 years ago

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