Visitor

 • 

1 Message

Wednesday, October 1st, 2025

My tv isn't working

The error code are 00250

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Official Employee

 • 

2.6K Messages

14 hours ago

 

user_bfipnc Thanks for reaching out to us for help with the TV issue. I would be happy to troubleshoot what is causing the error, and get it fixed for you. I know it can be frustrating when you aren't able to enjoy your service for any amount of time, and I'm happy to help. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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