Visitor

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1 Message

Wednesday, August 12th, 2026 4:01 AM

My TiVo Roamio has a V58 error on all channels.

Please completely unpair my cableCard from my account, delete the old entries, manually type in my Host ID (which is incorrect online) and CableCARD ID numbers, and push a cold hit (Validation signal).  Let me know if you need further information from me.  

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Official Employee

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2.6K Messages

7 hours ago

 

user_sodjy7 My team can help you with your cableCard concerns today as it will require us to pull up your account details.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

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