Hello, and thank you for bringing this to our attention. There could be a number of different reasons the cable does not work, while you still have internet. I can help with any of your Xfinity needs. Can you describe to me in more detail of what is not working on the cable boxes? Do you have power to the boxes, do you see an error, or a message on screen?
XfinityBrandon
Official Employee
•
393 Messages
1 m ago
Hello, and thank you for bringing this to our attention. There could be a number of different reasons the cable does not work, while you still have internet. I can help with any of your Xfinity needs. Can you describe to me in more detail of what is not working on the cable boxes? Do you have power to the boxes, do you see an error, or a message on screen?
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