1 Message

Sun, Jul 3, 2022 6:41 PM

My internet works. My cable boxes state there is no internet connection.

Why if the internet works are cable boxes not wrking? 

Official Employee


393 Messages

1 m ago

Hello, and thank you for bringing this to our attention. There could be a number of different reasons the cable does not work, while you still have internet. I can help with any of your Xfinity needs. Can you describe to me in more detail of what is not working on the cable boxes? Do you have power to the boxes, do you see an error, or a message on screen? 

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