Visitor
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3 Messages
Manager
I have been experiencing issues with my two boxes only to be told they need to be exchanged. I picked up the new boxes. Haven’t had cable since. I called over 13 times only to have reps that don’t understand English tell me a tech would be out twice and never showed. I called many times requesting a manager o Lu to be hung up on. This is unacceptable. I asked for a tech to come out the following day. A tech that could not speak English said they would be there at 5 the following day. This is a lie. The soonest tech to come out is Friday. This would be nine days without cable. Stated they would give me 4.00 credit. This is a joke. This needs to be fixed in the next 24 hours or I will contact Verizon to take over my services.
user_vazmyl
Visitor
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3 Messages
3 hours ago
Found the email address for Comcast board. When I told the rep I would provide the tapes of these calls, her response, “Ai don’t care”. This is absurd. I will not have cable for 7 days by the time a rep shows next Friday. I wasted an entire day for a tech that did not show. This is it for me. Verizon. Here I come.
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