lost tv functionality after power outage

On Wednesday, 10/2/24, we had a 6.5 hr power outage due to PG&E equipment  problems.  During that time we also had a notification that Xfinity was experiencing problems and was working on resolution.  To date (Friday, October 4), we have had no notifications from Xfinity as to resolution status.

During the power outage we were unable to watch TV.  After the power came back on, our TVs resumed broadcasting all channels.  However, we are experiencing the following loss of functionality:

1)   No access to main menu:  We get the message "This function is being restored and will be available shortly...."  No Find  Shows, DVR menu, etc.

2)  Onscreen GUIDE shows all the channels by number, but no channel identification.  Also, there is no program info, only "TO BE ANNOUNCED."

3)  While we are watching a program, the INFO function shows only "to be announced" and the time 12-8:15p on the left side of the info bar.  The info bar also shows the channel number over on the right side, and where the time of day normally appears, we see "12:00m" instead of the actual time of day.

4)  We tried setting a manual recording using the red REC button on the remote.  The recording menu allows adjustment of start and end times, but the record date ("on") defaults to "Wed 01/01" (no year is given).  The last time 01/01 was a Wednesday was in the year 2020.

Yesterday I waited approx. 45  minutes behind 3300 other customers in queue for Live Chat.  Charon the Chatter said "ongoing update on cable service to make some improvements in navigating the app/services for our customers....you will be notified and will receive a confirmation call when the issue is resolved."  The timeline was estimated at 2-3 hrs (from approx 7:40 pm PDT).

It is  now 1:35  pm PDT on Friday, 10/4, and there has been no change in  functionality.

Video and audio quality of TV is fine.  Channel lineup is complete and we have not lost access to any channels as far as we can tell.  But the cable functionality is frozen.  We use Preferred XF Double Play with legacy set-top boxes.