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user_d911bd
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Visitor

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9 Messages

Friday, February 17th, 2023 6:42 PM

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Legacy DVR recordings

I unplugged my Legacy DVR to refresh as it was doing silly things.  Now my recorded shows are missing the show description.  I see the name of the show I recorded but not what episode it is or what it is about.  I unplugged it again and it still has no show description.  How can I get this back please?

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Updated 

2 years ago

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ccRuben

Retired Employee

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729 Messages

2 years ago

Hello! Thank you for taking the time to reach out. I am sorry this is happening with your recordings! Please send us a direct message, we will be happy to look into this. Thanks! 

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user_d911bd

Visitor

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9 Messages

2 years ago

How do I send a direct message? 

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CCMartin

Gold Problem Solver

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2.9K Messages

To send the requested information:
  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon 
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
      there. As you are typing a drop-down list appears.
  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast.

2 years ago

0

user_d911bd

Visitor

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9 Messages

Why can't you reply to my question here?  Do you know why this happened and what to do?

2 years ago

0

XfinityAmandaB

Official Employee

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2.2K Messages

@user_d911bd That is a great question, thank you for asking! It sounds like we need to send at the very least a signal to your DVR that would sync it back to the network, so it can reconnect to get the full details in the descriptions you are missing. This is just one option we may have to utilize since this is not a common error that we have easy steps for you to troubleshoot on your own. This is also a great page with lots of general things you can check for a few issues and tells you if you would need to reach out for help as well. https://www.xfinity.com/support/articles/troubleshooting-your-hd Feel free to always use the Xfinity/Xfinity My Account app for troubleshooting on your end but if that does not help. Follow the steps above to send us a message in private! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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