U

Visitor

 • 

1 Message

Sat, Apr 2, 2022 11:32 AM

Closed

Junction box

The old junction box was not working - pixels instead of an image. The store gave me a new. No picture whatsoever

XfinityAmira

Official Employee

 • 

2.9K Messages

6 m ago

Hello user_66a1fe, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and it's upsetting to hear about the cable box issues you have been having. We appreciate your diligence in replacing the box to correct the problem, but I am sorry that did not work. My team would love to help!

 

To confirm, are you receiving an error message or error code on your end? 

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