helencheung's profile

New Poster


1 Message

Tue, Feb 25, 2020 6:00 PM


Is Xfinity operating on alternate reality?

Ok I received a notice saying our tv box needs to be update, otherwise, I wouldn't be able to see the international channels I have subscribed effective March 24, 2020.


But now, xfinity already cut my channels on February 25, 2020. So is Xifinity following a calendar that is one month ahead of the rest of the world???? 


Not to mention, when I received the notice two months ago, I already acted and replaced the equipment right away. BUT now, agent told me the equipment I have is not right and needs to be replaced again. So, why would I have to waste my time two months ago and spent two foot trips to replace the equipment? I was following all your direction and just got punished for getting the channel cut one month ahead of the effective date written in the notice....


No Responses!

New to the Community?

Start Here