Skip to main content
marcNJ's profile
marcNJ
20th Anniversary celebration
1st Like
1st Reply

Frequent Visitor

 • 

11 Messages

11/14/2026 4:08 PM

If I change my internet and/or tv entertainment service do I lose my Tivo Cable Cards when Xfinity processes the change?

I have three Tivo's with cablecards and have read different things as to whether changing a package (i.e. adding/removing channels, changing internet speed up/down) would cause my tivo cards to lose their provisioning and make my Tivo's boat anchors forever.  I read Xfinity will support cards in some way through Nov 30, 2026.  So if I did change my cable or internet packages in any way will this cause the card pairings to get lost and if so will Xfinity be able to pair them again if it is before Nov 30?

Question

 • 

Updated 

4 hours ago

10

2

Oldest First
Selected Oldest First
BruceW

Gold Problem Solver

 • 

27.8K Messages

4 hours ago

... Xfinity will support cards in some way through Nov 30, 2026 ... 

Note: this appears to refer to https://www.xfinity.com/support/articles/end-of-support-for-cablecards 

1

marcNJ

Frequent Visitor

 • 

11 Messages

I hope that article is accurate and that if I do get unpaired somebody can fix it.  I spoke with 3 reps over the last year including one this week and all said if they changed my entertainment package it would run the provisioning and all cards would get taken offline and would not be capable of pairing again with my tivo units.  I even had the rep this week double check.  I have lost card pairings many times in the prior years whenever adding/removing any package on my account.  So nervous one change will be the end of the Tivo's

Like

Reply

4 hours ago

BruceW

Gold Problem Solver

 • 

27.8K Messages

4 hours ago

... So if I did change my cable or internet packages in any way will this cause the card pairings to get lost ...

I'm afraid it's all too likely.

Look at the steaming pile they just turned the Stream app into! I can't imagine why they think it will be profitable to make thousands and thousands of their customers angry, but they seem to enjoy doing it. This greedy, incompetent company simply cannot be trusted.

0

forum icon

New to the Community?

Start Here