Visitor
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1 Message
I can not get past the Welcome page
I turn my TV on and instead of bringing up what is on the channel, I am stick on the Welcome Page
Visitor
•
1 Message
I turn my TV on and instead of bringing up what is on the channel, I am stick on the Welcome Page
XfinityAmandaB
Official Employee
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1.6K Messages
2 years ago
Hello, @Kimcronk thank you so much for your post on not being able to get past the welcome screen. If you are still having issues with your TV being stuck on the welcome screen I would recommend starting with unplugging your modem and TV box for at least 30 seconds. Once the modem is back online go ahead and try and turn the TV box back on and see if you progress past the welcome screen.
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