user_8v8ugw - Thank you for joining the Forums community and reaching out to us here for help with your Xumo box! To begin, I would recommend checking the HDMI connection, restarting the box and your Gateway, and verify your remote is paired and functioning correctly. You can also try using an Ethernet cable or adjusting the position of your device or Gateway to get a better Wi-Fi connection. Is the voice remote functional? And, can you let me know if these steps helped?
XfinityThomasA
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