HDHomeRun Prime not receiving channel list (VCT=0)
Enticed by the possibility of streaming Xfinity channels directly to my Apple TV by using an HDHomeRun Prime, I recently decided to switch from Sling. Last weekend, went to the store to sign up for TV service and to pick up a CableCard.
However, I’m having the same issue with my HDHomeRun Prime as identified in several posts here. Essentially, it seems like the HDHomeRun is not receiving the channel list. Like those users, my VCTID is not 0, while my VCT=0. From the Silicon Dust website:
If the VCTID is something other than 0 but VCT/VCT Rcvd is 0, this indicates that the CableCARD has been configured incorrectly by the cable provider and is not receiving a channel lineup as a result. The provider will typically need to change the hub or headend setting associated with the card in their system. In the case of Comcast, this is not something that can be performed by a phone representative. Either the phone representative needs to escalate the issue to the local operations/warehouse/addressability people, or a tech needs to visit, and make a call to those same people and have them correct the setting.
I’ve called the CableCard support line several times, they've already created 2 internal tickets and escalated them, but no luck… Because of this, I haven't been able to watch anything yet. After restarting the HDHomeRun dozens of times these past days, upgrading the firmware, trying different coax cables, and exchanging the CableCard for a new one, I decided to post here, hoping someone would be able to help.
It would be awesome if someone has seen this issue before and would know how it can be fixed. Thank you in advance!
OOB Mode: OOB GTC: OOB
2-Way: Unknown LKC: 104.20N
Rx RF Freq: 107.40-NT
Tx RF Freq: ---.-- Power: --
RF-OOB Status: WAIT SYNC
EMM ID/PID: --/--
VCTID: 1 OOB Msgs: 0
VCT: 0 OOB-rate: 0
NIT: 0 XAIT: 0
NTT: 0 CVT: 0
STT: 0 EAS: 0
Full Tx: 0 Full Rx: 0
|OOB Frequency||98.250 MHz|
|Signal Strength||88% (-7.5 dBmV)|