HDHomeRun - No Channels

I just received a CableCard for my HDHomeRun Prime, however, it reports 0 channels found. I've found numerous posts on these forums regarding the same issue, it appears that the card needs to be reconfigured. Who can help me with this? I've contacted support through chat and they have not been able to help.

This is directly from the manufacturer regarding the issue I have:

If the VCTID is something other than 0 but VCT/VCT Rcvd is 0, this indicates that the CableCARD has been configured incorrectly by the cable provider and is not receiving a channel lineup as a result. The provider will typically need to change the hub or headend setting associated with the card in their system. In the case of Comcast, this is not something that can be performed by a phone representative. Either the phone representative needs to escalate the issue to the local operations/warehouse/addressability people, or a tech needs to visit, and make a call to those same people and have them correct the setting.