Visitor
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1 Message
HBO Max Error
We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. We’ve been on the phone with Xfinity and they are not able to help fix it.
XfinityMartyR
Official Employee
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2.9K Messages
5 days ago
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hlt22
New Poster
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4 Messages
2 days ago
i have the same issue and have been on the phone for over 2 hours and on the chat and there is nothing that they can do they say that there is a primary account and a manager account on xfinity which i never signed up for a manager account which i don't even have a password for. they said to call back up during business hours to see if i can get someone at xfinity to reset and merge accounts which is complete nonsense because i never would have setup two different account as i have one email account and one bill that i have been paying for over 22 years.
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