2 Messages
Hard drive in one of my TiVos died. Can I move my existing CableCARD to a new TiVo?
The hard drive in one of my TiVos died. Its CableCARD still works. I know that new cards are no longer issued. I plan to get a new TiVo. Can I simply buy it and have the existing card re-paired to the new TiVo? Which number would I call?
user_klpl48
New Poster
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7 Messages
6 months ago
Unless something has changed in the past year moving your existing cable card to your new TiVo shouldn't be a problem. I have done so on several occasions in the past.
You will have to go through the process of pairing the card to your new TiVo.
Per a response from one of the technicians here in the forums from a month ago, I quote, "...For support with activating your cable card you can call 1-877-405-2298 and, when the IVR requests the reason for the call, state, "CableCARD repair.".
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XfinityRay
Official Employee
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2.9K Messages
6 months ago
HI there, user_e1bnnk! I am sorry to hear that your TiVo broke! @user_klpl48 is correct. You should have no problem putting the cable card into a new TiVo. They also provided the cable card activation line. You should just have to put in the information for your new TiVo and things will work. Our team is also able to help here if you need any assistance with getting it going. When do you plan to get the new TiVo?
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Edward396
New Poster
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4 Messages
6 months ago
Light everything on Fire and watch it burn !!! Ha Ha Ha
Just kidding, I am sorry about the Hars Drive failure... I wish you the best
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