Frequent Visitor
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20 Messages
Guide is extremely slow to load on Xfinity Stream Beta on Roku
Hi. Using the Xfinity Stream Beta app on Roku. All of the guide date is very slow to load. Internet signal seems fine, but as I understand, the Xfinity Stream Beta pulls data from the same network as the television boxes and not the internet. Once a channel is selected it jumps right to the station and launches within 5 seconds usually.
I have checked all my connections and cables. I did have an Xfinity box for about a day that was having the same issue and the Comcast Labs feature shows a low signal. Took it back to use the Roku app.
Anyone have an educated guess what the issue might be. Any suggestions to try?
The drop from the pole to the house is around 15 years old.
I hate to pay $$$ for a truck charge for them to say nothing they can fix....
CCJodie
Problem Solver
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1.3K Messages
3 years ago
@pduncan1963 Hi there, sorry to learn about the slow usage of the Stream app. Let's take a closer look at the issue.
Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address. Or click here
https://comca.st/308jCep. Then click the "New message" (pencil and paper) icon.
Type "Xfinity Support" there. As you are typing a drop-down list appears.
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user_4ec464
Visitor
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1 Message
3 years ago
Were they able to fix this?
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