Guide is extremely slow to load on Xfinity Stream Beta on Roku

Hi. Using the Xfinity Stream Beta app on Roku. All of the guide date is very slow to load. Internet signal seems fine, but as I understand, the Xfinity Stream Beta pulls data from the same network as the television boxes and not the internet. Once a channel is selected it jumps right to the station and launches within 5 seconds usually.

I have checked all my connections and cables. I did have an Xfinity box for about a day that was having the same issue and the Comcast Labs feature shows a low signal. Took it back to use the Roku app.

Anyone have an educated guess what the issue might be. Any suggestions to try?

The drop from the pole to the house is around 15 years old.

I hate to pay $$$ for a truck charge for them to say nothing they can fix....

Responses

CCJodie

Problem Solver

•

1.3K Messages

3 years ago

@pduncan1963 Hi there, sorry to learn about the slow usage of the Stream app. Let's take a closer look at the issue.

Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address. Or click here

https://comca.st/308jCep. Then click the "New message" (pencil and paper) icon.

Type "Xfinity Support" there. As you are typing a drop-down list appears.

Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter or tap the >icon to send it

0

U

user_4ec464

Visitor

•

1 Message

3 years ago

Were they able to fix this?

1

0

XfinityMichaelC

Official Employee

•

4.1K Messages

Greetings, @user_4ec464! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are running into the same issues with your Xfinity Steam. We can certainly have a look at a few things on the account and see if we can get this corrected for you. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Non-X1 Service

pduncan1963

Guide is extremely slow to load on Xfinity Stream Beta on Roku

Was this helpful?

CCJodie

user_4ec464

XfinityMichaelC

New to the Community?