Rebop2015's profile

Contributor

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128 Messages

Tue, Apr 20, 2021 10:56 PM

Guide is a bit wonky - to be announced

For 17 years the Guide worked so that I could usually check programming at least 2 days if not 3 out from now. Every morning I would check from 9AM to Midnight at least and set reminders for that evening.  For the last 3-5 days, I cannot see more than 8 hours out at any given time that have programs populated and most beyond that are "To Be Announced". This is on both boxes, so not a single box issue. And a recent development.

Ideas? Suggestions?

Thanks.

Official Employee

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286 Messages

6 m ago

Hi @Rebop2015, thanks for reaching out over Xfinity Forums. This is certainly a unique situation. I would be happy to take a look at your device and account. I may need to send your boxes some simple update signals. You have reached the right team to get to the bottom of this. Can you send our team a private message with your full name and service address? To send a private message click the chat icon in the upper right corner. When prompted select the shared handle "Xfinity Support". We look forward to hearing from you. 

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