Visitor
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5 Messages
Frozen on the Welcome screen
Turned tv on and the welcome screen popped up and is frozen. I have unplugged everything and reset everything, and it keeps getting stuck here. Had a tech visit yesterday and the signal strength from the street to my house was very low. He called someone else to come out and fix the signal strength. I never noticed anyone else showing up to work on the problem. Does anyone know how I can get my tv back up and running?
XfinityAmandaB
Official Employee
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2.3K Messages
3 days ago
user_2429ph Thank you so much for stopping in for help with your box being stuck on the welcome screen. When a tech asks for additional work, it normally takes up to 24 hours for that request to be updated. From there, it would go to our local maintenance team to set up a time to complete the needed work. Sometimes this can include an interruption that impacts more than just your location. This process can take a little time, and if your appointment was just yesterday, more than likely, it has not had time to be addressed yet. I would be happy to check back with you later this week to see if you are still having issues and if that work was completed in your area for you if you would like?
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