FilmFan42's profile

Frequent Visitor

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18 Messages

Friday, March 14th, 2025 10:02 PM

Frozen image from Comcast TV

I live in Chicago, IL. 

I have Comcast Limited Basic.


I have two TVs. For each TV, I use a Comcast DTA (digital-to-analog adapter) to get Comcast TV. The Comcast TV signal comes into the DTA, and the signal travels from the DTA to the TV via an HDMI wire.

Sometimes, the following happens:

I turn on the TV. A frozen image comes on and stays on. That image may be from some TV program that I watched days ago. After I change the channel, the TV is "unfrozen" and works properly.


So, what is going on here? How do I fix this situation?

Thank you.

Official Employee

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1.6K Messages

11 hours ago

Thank you, @FilmFan42, for meeting us here in our community about the trouble with the frozen image on your TV. We would be happy to help troubleshoot this with you. However, the best option would be to swap out those DTAs with our more updated boxes to help avoid the issues. You can just swap them out at your nearest Xfinity Store. If you don't have one nearby, we could ship them out.

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