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user_06lzb6
1st Topic

5 Messages

Sunday, February 16th, 2025 7:23 PM

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For some reason, I can no longer watch live tv or DVR programs on iPad. I have uninstalled and reinstalled, updated & restarted iPad

For some reason, I can no longer watch live tv or DVR programs on iPad. I have uninstalled and reinstalled, updated & restarted iPad. 

This seems to have been a problem 3 years ago for people, but I haven't found an answer or a fix other than what I've already tried. 

Question

 • 

Updated 

2 days ago

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XfinityEva

Official Employee

 • 

1.5K Messages

3 days ago

Hi there! Thanks for reaching out to us here on Xfinity Forums for help with your Xfinity Stream app on iPad. Are you currently looking to stream out of the home? You may need to make sure to check the filters for On the Go. As some live content may be unavailable on the go. Read more here: https://www.xfinity.com/support/articles/getting-started-xfinity-tv-mobile-app

 

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user_06lzb6

5 Messages

No, I am doing it at home.  I've been using the app for years; it just stopped loading several days ago.  The app opens, there is no error message but not images or videos will load. 

As mentioned, I have uninstalled and reinstalled; updated i pad, even cleared the app cache; and again deleted app, shut ipad down  and then restarted ipad before installing app again.  No resolution. 

2 days ago

0

user_06lzb6

5 Messages

Oh and when I did an internet test (speed I think) results said I was accessing over 100% of the internet capabilities so it's not bad internet.  Videos do stream from another app I use so it's specific to Xfinity. 

2 days ago

0

XfinityAdrienne

Official Employee

 • 

1.1K Messages

2 days ago

Thank you so much for clarifying that for us @user_06lzb6. Can you confirm what iOS your iPad is on? Are you having troubles with the Stream App on any other device within the home?

 

 

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user_06lzb6

5 Messages

It's an iPad 3 Air running the latest iOS (just updated this weekend.)  I have been able to stream Xfinity on my computer (all in one).  Would rather not sit in my office to stream though. 

2 days ago

0

XfinityAdrienne

Official Employee

 • 

1.1K Messages

2 days ago

Gotcha, and I totally understand not wanting to be in one spot @user_06lzb6! I would like to dive further into troubleshooting the iPad directly with you. Can you please send us a DM to get started? 

 

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

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user_06lzb6

5 Messages

I will have to do that later as I'm not at home right now. 

2 days ago

0

XfinityAdrienne

Official Employee

 • 

1.1K Messages

No worries at all, @user_06lzb6! Please just reach out whenever you have the chance so we can further troubleshoot with you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 days ago

0

XfinityDilary

Official Employee

 • 

1.9K Messages

user_06lzb6 Thanks for allowing us to help with your Streaming App concerns. I'm glad the refresh signal helped and cleared out the issues you were experiencing. If you need anything else, don't hesitate to create a new submission. Have a good one! 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 days ago

0

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