1 Message

Sun, Jun 26, 2022 4:08 AM

Failed to download image error

Cable box is giving “give us a call” screen with “failed to download image” status. 

Official Employee


300 Messages

2 m ago



 I'm sorry to hear that you are having problem and are currently unable to enjoy your service. Not to worry you're in the right place we're Xfinty experts and here to help and get to the bottom of what is going on.


Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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