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user_i9evlf
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Friday, December 6th, 2024 4:27 PM

Error Code: APPS 04036

I receive Error Code APPS 04036 when attempting to load the ESPN+ app. The app will attempt to open, show the error code, then shut down. How can this issue be resolved?

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26 days ago

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XfinityJosephA

Official Employee

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1.5K Messages

28 days ago

Hello @user_i9evlf are you able to share more details about the situation? Are you using the ESPN+ app from an X1 box or using another device? Such as a Smart TV or cell phone? 

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user_i9evlf

2 Messages

I am using the ESPN+ app through my Xfinity cable box on my smart TV

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28 days ago

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XfinityAlfonso

Official Employee

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1.3K Messages

The error given is a general connectivity error and may be resolved by performing a System Refresh. Just say " System Refresh" into your X1 remote, and follow the prompts. Let us know if this helps resolve the issue for you. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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28 days ago

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ssif21

Visitor

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5 Messages

I am having the exact same problem and as per instructions, restarted the cable box. That did not resolve the issue.

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28 days ago

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XfinityJohnG

Official Employee

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1.4K Messages

Thank you for reaching out to our team here @ssif21. If you are still experiencing that issue with the ESPN app we would be happy to assist you with that from here. Are you getting any type of error code or message when you launch that app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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