DVR service no longer available
The home has two boxes:
X1 TV Box (the old receiver replaced 08/2021)
Living Room Serial #: PAQT01784704
TV Box (old large size receiver circa 2010 not replaced)
Bedroom DVR 1 Physical hard drive, not cloud DVR service Serial #: M11148TEL304
The DVR service was removed by Xfinity in error, all recordings deleted. DVR was restored and shows on the account information but is not working on the receiver. We unplugged the receiver for 2 minutes then plugged it back in and DVR service is still not working.
We tried the online account reset as well and encountered the following messages:
We're having trouble finding a signal
The following message was seen on the account:
Restart TV Box
DVR 1 Status Unavailable
Living Room Issue Detected
System Refresh Unavailable
A System Refresh is currently unavailable because your main TV box is offline. Try restarting a single TV box to fix your issue.
We Couldn't Reach Your Box
Any suggestions as to why the DVR service has not been restored to the Bedroom DVR box?