Telzall's profile

Visitor

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4 Messages

Tuesday, November 8th, 2022 2:40 AM

Closed

DVR recordings interrupt

Frequently, at least once an evening and often more, while watching a DVR recorded program, the recording will stall and the the TV is "kicked out" of the DVR and goes back to live TV.

We then have to go back into the DVR, find the program and then fast forward from the beginning of the program to where it left off (it does NOT allow you to RESUME the recording).  Also, we have to Fast Forward carefully, through the point where the program stopped in order to view the reminder of the recorded program.  Very annoying, very time consuming.  We pay way too much for this kind of lousy technology.

Official Employee

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2.7K Messages

2 years ago

I am sorry to hear that this happens. Do you notice if the cable box reboots around the time while the program is recording? That can cause a split recording. 

Visitor

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4 Messages

@XfinityDena​ 

We exchanged our Xfinity cable box for a new one at the Xfinity store near us.

So far, the problem has not reoccurred.

Official Employee

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1.6K Messages

I'm glad to see you're no longer having the same issues after exchanging your cable box @Telzall. Please let me know if there is anything else I can help you with.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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