Visitor
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2 Messages
DVR jumps back when fast forwarding
My dvr regularly jumps back to the start of a recorded program when I am trying to fast forward. VERY ANNOYING!
Visitor
•
2 Messages
My dvr regularly jumps back to the start of a recorded program when I am trying to fast forward. VERY ANNOYING!
XfinityRay
Official Employee
•
4K Messages
8 hours ago
Hi there, @user_ihcn56! Thanks for reaching out about your DVR going back when you are fast forwarding. We are glad to help and understand that is frustrating to have happened. How are you watching the service such as on a Smart TV, on a mobile device, or with a TV box?
Are you noticing this with particular programs or times those shows were recorded or does it seem random?
What troubleshooting steps have you tried so far?
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