Contributor
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79 Messages
DTA quit
I am getting the same 'stuff' on the screen - no matter if I have power going to the DTA or the power is removed.
I guess I would be corrected in assuming that the DTA has failed. Right?
Contributor
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79 Messages
I am getting the same 'stuff' on the screen - no matter if I have power going to the DTA or the power is removed.
I guess I would be corrected in assuming that the DTA has failed. Right?
mmi16
Contributor
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79 Messages
4 years ago
Took my 'original issue' DTA to the local Xfinity store. They replaced it with the current issue HD DTA. Came home and installed it. NO JOY.
The DTA displays the 'Welcome' screen to the TV and then goes through its protocols and then gives the 'check your cable connections' messages.
I changed the feed coax to the coax supplied with the HD DTA - NO JOY.
I hooked the HD DTA up to the set that I use the Settop Box as the decoder - NO JOY - it wouldn't even display the 'Welcome' screen.
NO JOY.
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CCMichelle
Problem Solver
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788 Messages
4 years ago
Thank you for taking the time to reach out to us to allow us to assist with your service issues. I am very glad to hear that we were able to get to the bottom of the DTA connection issues and get this resolved for you. Should you need anything further please do not hesitate to reach out to us here at any time.
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