mmi16's profile

Contributor

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74 Messages

Sun, May 9, 2021 6:00 PM

DTA quit

I am getting the same 'stuff' on the screen - no matter if I have power going to the DTA or the power is removed.

I guess I would be corrected in assuming that the DTA has failed.  Right?

Responses

mmi16

Contributor

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74 Messages

4 m ago

Took my 'original issue' DTA to the local Xfinity store.  They replaced it with the current issue HD DTA.  Came home and installed it.  NO JOY.

The DTA displays the 'Welcome' screen to the TV and then goes through its protocols and then gives the 'check your cable connections' messages.

I changed the feed coax to the coax supplied with the HD DTA - NO JOY.

I hooked the HD DTA up to the set that I use the Settop Box as the decoder - NO JOY - it wouldn't even display the 'Welcome' screen.

NO JOY.

XfinityBrie

Official Employee

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346 Messages

Good afternoon @mmi16, thank you for posting to the forums and notifying us of this. It sounds as though the DTA is not activated. When plugged in with power, a coaxial cable on the IN and either an HDMI/Coaxial on the OUT, there is no messaging aside from that one 'Welcome', correct? Connections are secure and hand tight?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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mmi16

Contributor

 • 

74 Messages

Sorry for the delay in responding, I have been out of town.

When 'starting up' it goes through the Welcome scenario and them moves on to 'connecting to your entertainment experience' and then proceeds to the unable to connect, check your connections.

At the bottom RH of the screen it states RDK 03035

(edited)

Official Employee

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255 Messages

Hi there, @mmi16! No worries, we can still assist you! Since you're receiving that error, I may need to dive a bit deeper on the backend. Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file.

 

To send a Message:
1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

430 Messages

3 m ago

Thank you for taking the time to reach out to us to allow us to assist with your service issues. I am very glad to hear that we were able to get to the bottom of the DTA connection issues and get this resolved for you. Should you need anything further please do not hesitate to reach out to us here at any time. 

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