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FDSJr
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51 Messages

Tuesday, December 6th, 2022 3:42 PM

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DTA boxes need regular power off/power on reset

I have 1 set top box and 4 DTA boxes.  The set top box (X1) works fine with no problems.  My DTA boxes, however, will experience random problems with a blank screen output to the TV.  The only solution seems to be to unplug the power cord, wait a few seconds, and then plug it back in again.  Then the box seems to recover, find the signal, and all is well again - for a few days to a few weeks - and then the problem comes back.  This happens randomly with all of the DTA boxes - sometimes it is only one of them and other times it is more than one simultaneously.  It has never been all 4 at once, though.  Any thoughts on a more permanent solution other than what I am doing now?

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2 years ago

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CCZachary1

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672 Messages

2 years ago

@FDSJr Thank you for reaching out to the Xfinity Forum team. That is really odd that your DTAs sporadically lose connection like that. Our DTAs can only receive certain types of signals to refresh the connection. I would like to perform them on each one. How long have you had them? 

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FDSJr

Contributor

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51 Messages

@XfinityZacharyA​ It seems a bit strange to me, also.  Resetting the boxes requires a power disconnect followed by reconnect.  The box will come back first with "no signal".  This only lasts for a second or two and then the video and audio appear as normal.  At that point, however, it apparently has not received the info on channels available, etc.  This info returns within a short time it works fine from that point on - until it randomly malfunctions again.

The DTA boxes are quite old.  I have used them for many years.  If a serial number helps to date them and determine how long I have had them, one of the serial numbers is PAFR441792.

2 years ago

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FDSJr

Contributor

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51 Messages

I omitted a couple of zeros in the serial number.  It is PAFR00441792.

2 years ago

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CCAaron1

Problem Solver

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954 Messages

No worries. If you would like you can delete that, and we can go into a private chat. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

2 years ago

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