Regular Visitor
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4 Messages
DTA Box Exchange
My DTA box (model DC50X) has failed. Does Comcast have a free drop-off service for a new DTA? Thanks!
Regular Visitor
•
4 Messages
My DTA box (model DC50X) has failed. Does Comcast have a free drop-off service for a new DTA? Thanks!
Responses
Accepted Solution
Quack
Regular Visitor
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4 Messages
1 y ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
1 y ago
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Quack
Regular Visitor
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4 Messages
1 y ago
I tried to use the Chat service to order a new one, but the Agent part no longer works. So is it best to call them?
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CCAndrew
Gold Problem Solver
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25.9K Messages
1 y ago
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XfinityChe
Official Employee
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6.1K Messages
1 y ago
Hi @Quack,
I can ship a new DTA box out to you. Can you please send me a private message with your first and last name and your full-service address? To send a private message, click on "ComcastChe" and then click send a message.
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XfinityChe
Official Employee
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6.1K Messages
1 y ago
Thanks for letting me know! I'm happy they were able to get this taken care of. If you need help in the future, feel free to create a new public post as this one will now be locked. We appreciate you for being a member of the Comcast family. Stay safe and healthy!
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