Tue, Apr 7, 2020 3:00 PM
My DTA box (model DC50X) has failed. Does Comcast have a free drop-off service for a new DTA? Thanks!
1 y ago
Gold Problem Solver
I tried to use the Chat service to order a new one, but the Agent part no longer works. So is it best to call them?
I can ship a new DTA box out to you. Can you please send me a private message with your first and last name and your full-service address? To send a private message, click on "ComcastChe" and then click send a message.
Thanks for letting me know! I'm happy they were able to get this taken care of. If you need help in the future, feel free to create a new public post as this one will now be locked. We appreciate you for being a member of the Comcast family. Stay safe and healthy!