Quack's profile

Regular Visitor

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4 Messages

Tue, Apr 7, 2020 3:00 PM

DTA Box Exchange

My DTA box (model DC50X) has failed.  Does Comcast have a free drop-off service for a new DTA?  Thanks!

Responses

Accepted Solution

Regular Visitor

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4 Messages

1 y ago

Thanks, I already took care of it by chatting with a Comcast employee
CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

Most if not all Xfinity stores are closed, getting one sent out is the only way right now

Regular Visitor

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4 Messages

1 y ago

I tried to use the Chat service to order a new one, but the Agent part no longer works.  So is it best to call them?

CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

I’ll escalate it to an Official Employee, expect a response here
XfinityChe

Official Employee

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6.1K Messages

1 y ago

Hi @Quack

I can ship a new DTA box out to you. Can you please send me a private message with your first and last name and your full-service address? To send a private message, click on "ComcastChe" and then click send a message.   

XfinityChe

Official Employee

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6.1K Messages

1 y ago

Thanks for letting me know! I'm happy they were able to get this taken care of. If you need help in the future, feel free to create a new public post as this one will now be locked. We appreciate you for being a member of the Comcast family. Stay safe and healthy! 

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