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user_7ed53a
1st Topic

Visitor

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2 Messages

Tuesday, February 22nd, 2022 2:29 AM

Closed

Discovery plus app

The app is super glitchy. Sometimes I doesn't show programs I've saved. It doesn't resume play where the program was paused. And right now it won't even open. I've already restarted the TV box but the app won't open. 

Question

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Updated 

3 years ago

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XfinitySheila

Official Employee

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1.1K Messages

3 years ago

@user_7ed53a 

 

Hey there! This is definitely not what we like to hear and I'd love to help. Are you having this same issue with your app on multiple devices? Is it the Xfinity Stream App that is causing you trouble? 

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user_7ed53a

Visitor

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2 Messages

@XfinitySheila​ I'm having this problem on both of my TVs, not on the Xfinity streaming app.

3 years ago

0

XfinityPaula

Official Employee

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1.4K Messages

Thank you for explaining. I see the post is for the Discovery plus app. Are you using the app through a X1 cable box? I can work with out teams to help sort out any issues with how the app loads and plays content. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_bbb8e5

Visitor

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1 Message

3 years ago

I just got Discovery Plus and it was buffering so bad I couldn’t watch anything. Now I only get the logo and can’t do anything. I just got new cable boxes today. I guess I need to cancel Discovery Plus???

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XfinityMarcos

Official Employee

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2.3K Messages

@user_bbb8e5, Darn, I'm sorry to hear you had that issue as soon as you paid for Discovery+. I love that channel and I know they have alot more content on that platform, so lets roll up our sleeves and get to the bottom of this. To confirm, you're having this issue when accessing the app through your cable box? Is the issue present on all of your cable boxes? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_42554f

Visitor

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3 Messages

I am having the same issue and have tried the same things the OP did

3 years ago

0

user_42554f

Visitor

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3 Messages

I have 3 of the small X1 boxes and it happens on all 3. Just sits in the gray Discovery + screen forever and never opens. I have tried unplugging all 3 boxes to reset, I also opened my Discovery + app and signed out of all devices.

3 years ago

0

CCAmir

Gold Problem Solver

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7.2K Messages

Hi user_42554f, thank you for reaching out to us here with this concern. We are happy to help get your app up and running properly. Can you tell me if you have the same issue on your personal equipment? 

I no longer work for Comcast.

3 years ago

0

D_w2615

Visitor

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11 Messages

I've had the same  problem all week. I'm a longtime Xfinity customer with X1 and have had Discovery Plus since the app was first added to X1. It was working ok up until the beginning of this week when it just does nothing. I click onto it, and it doesn't even connect. Can you help me?

3 years ago

0

user_cbc8aa

Visitor

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2 Messages

3 years ago

And all the and responses through the forums. Can you contact me for more information? I’m an official Xfinity employee. I wrote about this issue 3 months ago and it still never got solved and then they told me it was a discovery plus issue when it works fine when I’m streaming from my phone, my laptop or anywhere else but it will never work on Xfinity anymore. But Xfinity you keep saying it’s a discovery plus issue! 

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CCMacey

Gold Problem Solver

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541 Messages

Good evening, @user_cbc8aa, and thank you for reahing out through our Community Forums page for help with Discovery+ on your X1 box. I can understand how frustrating that would be for you when they have such amazing content to watch through the app! 

 

Have you tried clearing the cache and cookies on your X1 box, as another user suggested, to see if this resolved the issue? 

 

I no longer work for Comcast

3 years ago

0

user_42554f

Visitor

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3 Messages

3 years ago

So I went into my settings on my main box and cleared the cache and it has worked fine ever since then. 

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