Regular Visitor
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3 Messages
Deleted recordings
Comcast has deleted 86 of my approximate 110 hours of recordings without my permission. The DVR stopped working and I had to get another. The DVR that stopped working stated it was about 90% full. I have tried to deal with Comcast's terrible Customer Service to no avail. I have even contacted the Consumer Dept. of a local tv station but have not received a response yet regarding my complaint. I just want my recordings back without having to re-record them. I can see the titles on the TV Remote App but am unable to watch them. I am so frustrated and angry!!!
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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themamabird56
Regular Visitor
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3 Messages
5 years ago
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themamabird56
Regular Visitor
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3 Messages
5 years ago
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jimmymac21
Regular Visitor
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4 Messages
5 years ago
I recorded 4 movies from TCM when Julie Andrews was a guest programmer a year ago. I never got around to watching them. All I had on my cloud DVR was those 4 movies. I was evacuated from my home due to fire risk and set the recordings via the Xfinity Stream app. My X1 box failed and I got a new one, the Flex box for cable use. It is garbage. Worst sound quality from any Xfinity box ever. I pay extra for DVR. In the past, Xfinity has deleted dozens of my DVR recordings with no warning.
There needs to be a class action law suit over this!
I've paid for something only to have it taken away.
I cannot get those Julie Andrews recordings again, ever!
She was interviewed by Ben Mankiewicz for 3 of those movies.
They are GONE forever.
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