annettjenson123's profile

Regular Visitor

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1 Message

Wed, Dec 30, 2020 10:00 AM

Closed captions not working on MSNBC.

They work on all other channels. MSNBC says their upload with closed captions is ok.

Responses

XfinityJoeB

Official Employee

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6.8K Messages

7 m ago

Hello annettjenson123. Thank you for creating a post on our Forum. I can assist with troubleshooting the closed captions issue you're experiencing on MSNBC. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message. 

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