Indigo's profile

Contributor

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135 Messages

Sat, Oct 16, 2021 8:17 PM

Cisco RNG200N DVR is setting TV show reminders by itself

About 2 weeks ago there was apparently a firmware upgrade sent to my DVR - the TV guide fonts/colors changed, a new LED light lit up on the front panel (720p), and when the DVR is recording the red recording light no longer shows up, I have to actually turn on the TV and check the DVR recordings section to see if it's actually recording a show or not - I don't like that but can live with it. What is driving me BERSERK is that with these old boxes there is a limit on how many reminders you can have (unless the update changed that), so I have to use them judiciously so I don't run out of them. After the update the DVR is setting reminders by itself, and almost every single one of them is for a major network, NBC, CBS, ABC, or FOX - it's setting at least one per day, sometimes as many a 3 per day, and for channels/times that I KNOW I never watch a TV show - like any of those networks at 8:00 on a Sat. night. There's no way to see what reminders are set without checking every channel every night in the guide, which is of course impossible. Why is the box doing this and how can I get it to stop?

While I'm at it, the guide also marks many shows as "New", when I know darn well they're reruns - this plays havoc with shows set to automatically "record all new shows" - that drives me nuts too - I don't think there's any way to fix that at all. One show I watch the guide will say "New 2021, episode 56 season 1" for a rerun, which is literally impossible for a weekly show that has a normal run of 13-26 shows per year and has been broadcast for many years. "Ghost Adventures" is one of those - the guide says shows I know were created over 6 years ago are new (description lists a cast member that left the show a long time ago, Nick), and all are from season 1 - utter nonsense.

XfinityAmir

Official Employee

 • 

6.6K Messages

1 m ago

Hi Indigo, it sounds like your firmware update did not process correctly. To get the update to correct itself we can send a signal from our end to fix the reminder issue that you're having. For further assistance with this could you please send us a private message with your full name and street address? 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Indigo

Contributor

 • 

135 Messages

1 m ago

Resending the firmware update worked for about a week, no false reminders - now it's happening every other night again - how can a DVR set reminders by itself? It's not "remembering" old deleted reminders, it's simply creating new ones that never existed before for that time and channel.

XfinityBrie

Official Employee

 • 

500 Messages

@Indigo

 

Without being on-site, this sounds like there could also be an issue with the MoCA at the premise. MoCA stands for “Multimedia over Coax Alliance”. Instead of running additional cables or drilling holes, especially as we do not perform wall fishing anymore, MoCA allows you to use your existing coaxial wiring to deliver high-speed internet in your home.

 

We also use this technology for X1, so one X1 box can use MoCA to communicate to other X1-compatible cable boxes in the same home. However, in some instances, if the appropriate filters are not installed, neighboring X1 boxes may flow-over onto your network, which is where most customers will find these phantom recordings or reminders.

 

In those instances, we would send a technician out to install the appropriate filters and waive any fees that would normally apply. That said, the Cisco RNG200N is a bit of an older DVR, and while we do have newer models (including a 4K device), the newer ones do not have a clock face, which most customers enjoy having, and depending on your recording settings, not all recordings will transfer over:

 

In the event of a DVR box swap, will I still have access to my recordings?
Recordings made after June 7, 2016, or after the date you began using X1 Cloud DVR (whichever is later) will be accessible from your new TV Box as well as from mobile devices and computers.

 

Source: X1 Cloud DVR FaQ

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