Contributor
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135 Messages
Cisco RNG200N DVR is setting TV show reminders by itself
About 2 weeks ago there was apparently a firmware upgrade sent to my DVR - the TV guide fonts/colors changed, a new LED light lit up on the front panel (720p), and when the DVR is recording the red recording light no longer shows up, I have to actually turn on the TV and check the DVR recordings section to see if it's actually recording a show or not - I don't like that but can live with it. What is driving me BERSERK is that with these old boxes there is a limit on how many reminders you can have (unless the update changed that), so I have to use them judiciously so I don't run out of them. After the update the DVR is setting reminders by itself, and almost every single one of them is for a major network, NBC, CBS, ABC, or FOX - it's setting at least one per day, sometimes as many a 3 per day, and for channels/times that I KNOW I never watch a TV show - like any of those networks at 8:00 on a Sat. night. There's no way to see what reminders are set without checking every channel every night in the guide, which is of course impossible. Why is the box doing this and how can I get it to stop?
While I'm at it, the guide also marks many shows as "New", when I know darn well they're reruns - this plays havoc with shows set to automatically "record all new shows" - that drives me nuts too - I don't think there's any way to fix that at all. One show I watch the guide will say "New 2021, episode 56 season 1" for a rerun, which is literally impossible for a weekly show that has a normal run of 13-26 shows per year and has been broadcast for many years. "Ghost Adventures" is one of those - the guide says shows I know were created over 6 years ago are new (description lists a cast member that left the show a long time ago, Nick), and all are from season 1 - utter nonsense.
XfinityAmir
Official Employee
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6.6K Messages
1 m ago
Hi Indigo, it sounds like your firmware update did not process correctly. To get the update to correct itself we can send a signal from our end to fix the reminder issue that you're having. For further assistance with this could you please send us a private message with your full name and street address?
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Indigo
Contributor
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135 Messages
1 m ago
Resending the firmware update worked for about a week, no false reminders - now it's happening every other night again - how can a DVR set reminders by itself? It's not "remembering" old deleted reminders, it's simply creating new ones that never existed before for that time and channel.
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