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user_urkk6g
1st Topic

4 Messages

Monday, November 11th, 2024 2:22 AM

Channel not authorized V58 - TIVO CABLECARD

Hi, I have a Tivo and a Cablecard. Yes, I know it won't work for new activations.  NONE of my channels are working. I'm getting a notice: Channel not authorized V58 

I tried going through the support app, and it was terrible and didn't fix the problem. 

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8 days ago

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XfinityMartyR

Official Employee

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1.5K Messages

11 days ago

 

user_urkk6g Thanks for reaching out! We can have a look for you. It sounds like the CableCARD may not be paired correctly. Please send us a direct message.
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
 

 

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user_urkk6g

4 Messages

Thank you. I sent the DM. I’ve had this same cablecard for like a decade and never had a problem. It just unpaired itself yesterday. I know you’re not activating new Cablecards but this one should still work. I’ve heard of other people whose cards have suddenly stopped working recently. 

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11 days ago

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BruceW

Gold Problem Solver

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26K Messages

8 days ago

... I'm getting a notice: Channel not authorized V58 ...

If the card is a Scientific-Atlanta/Cisco/Technicolor PowerKEY card, it may have died due to a date-related internal flaw.

See https://www.lightreading.com/cable-technology/time-warp-could-cause-millions-of-old-powerkey-set-tops-to-go-on-the-blink.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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