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user_urkk6g
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Monday, November 11th, 2024 2:22 AM

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Channel not authorized V58 - TIVO CABLECARD

Hi, I have a Tivo and a Cablecard. Yes, I know it won't work for new activations.  NONE of my channels are working. I'm getting a notice: Channel not authorized V58 

I tried going through the support app, and it was terrible and didn't fix the problem. 

Question

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Updated 

7 months ago

603

4

XfinityMartyR

Official Employee

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2.3K Messages

8 months ago

 

user_urkk6g Thanks for reaching out! We can have a look for you. It sounds like the CableCARD may not be paired correctly. Please send us a direct message.
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
 

 

1

0

user_urkk6g

4 Messages

Thank you. I sent the DM. I’ve had this same cablecard for like a decade and never had a problem. It just unpaired itself yesterday. I know you’re not activating new Cablecards but this one should still work. I’ve heard of other people whose cards have suddenly stopped working recently. 

8 months ago

0

BruceW

Gold Problem Solver

 • 

26.5K Messages

8 months ago

... I'm getting a notice: Channel not authorized V58 ...

If the card is a Scientific-Atlanta/Cisco/Technicolor PowerKEY card, it may have died due to a date-related internal flaw.

See https://www.lightreading.com/cable-technology/time-warp-could-cause-millions-of-old-powerkey-set-tops-to-go-on-the-blink.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

4

user_a9def0

Visitor

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2 Messages

How can that be fixed? Mine just stopped working Dec 3, 2024 at about 22:40 EST. 

7 months ago

0

user_fe96f0

Visitor

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1 Message

My v58 came on Dec 1, I just spent an hour with tech.  Then was told  card not repairable, therefore I am out of luck.  Comcast stopped supporting cablecards effective Oct 24.  I have had cards through two tivo's and no problems.  What a coincidence it went out just after that date.  But they can provide me with a dvr at an additional cost.  Think not!  I am so angry right now.  Just so happened around the time a notice flashed on screen "firmware update".  This was done on purpose.  Will be looking for a different provider.

7 months ago

0

user_6dy61m

3 Messages

I had the same exact thing.  We had two hours long firmware updates and then, bam, two of the cable cards got the V58 code.  I still have two others working, but my guess is, not for long.

They offered me a main cable box and one of the wifi ones for a year free, then the charge.  I took it, just to give me some time to figure out of we want to do to ATT/Direct TV or DISH TV

When I called to complain, the manager said TiVo is losing so many customers that it isn't a good deal for them anymore.  I doubt it...my take is revenue.

Their actions will lose us

7 months ago

0

XfinityChristy

Official Employee

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2.1K Messages

 

user_a9def0 Hello and thank you for reaching out via our Xfinity Community Forums. I'm so sorry to hear about the trouble you're experiencing with your Scientific-Atlanta/Cisco/Technicolor PowerKEY card. I understand how frustrating it must be to have it stop working unexpectedly, especially with the timing you mentioned. It's likely that this issue is related to a known date-related internal flaw, which has caused certain cards to stop functioning around specific dates.

Unfortunately, this is a hardware limitation that can occur due to a bug tied to internal date tracking within the card. Once again, I truly sympathize with the inconvenience this has caused. I would be happy to look into other ways for you to access your cable service. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_6dy61m

3 Messages

7 months ago

This is all Comcast’s fault.  They chose to stop supporting cable cards. My solution is to go to ATT and drop everything with Comcast and never look back.  Everyone with a TiVo…we have four…are dead in the water. 

0

0

user_j68o9v

1 Message

7 months ago

Having the same issue on one of our two TiVo’s, just stopped working this morning. My understanding is that the timeout issue could possibly be fixed with a firmware update to the cablecard, but not sure if that comes from Xfinity or from TiVo, or whether it’s automatic or has to be pushed. Anyone have this attempted before?

4

0

user_6dy61m

3 Messages

@user_j68o9v​ We had one die and then two days later, the second one went.  This was planned.

7 months ago

0

CalloMann

New Poster

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2 Messages

My TIVO with cable card stopped working on Sunday.  Now it only displays the V58 error.  Is there a solution?  I was online chat for like 3 hours.

7 months ago

0

XfinityAmandaB

Official Employee

 • 

2.4K Messages

user_j68o9v Thank you so much for letting us know you are also impacted. As mentioned above we are aware of the issue, and we are already taking proactive measures to make sure customers are upgraded and are letting the field know in case technicians need to be dispatched. Firmware updates and proactive notifications to customers with impacted devices are underway, and there are additional swap/upgrade options based on current in-home device configurations. Firmware is all automated but if your device was offline when it was sent a reset by unplugging the device may trigger a re-download. I would also recommend checking your Xfinity app and your email to see if you have received any communication on the next steps. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

XfinityAmandaB

Official Employee

 • 

2.4K Messages

 

CalloMann Thank you so much for letting us know you are running into issues as well if you are still running into issues have you already checked the information above?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

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